A Comprehensive Guide On Fixing Brother Printer Offline Issues

December 16, 2020
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A printer could often go offline because of varying factors associated with WiFi, connectivity, and power supply. Brother Printer offline is no different. If your Brother Printer keeps going offline, it might result from any issues with the printer driver or improper settings of the printer. Whatever the reason is, you can follow some simple troubleshooting steps to get rid of the issue and ensure continued services from Brother Printer. Read on to explore the various reasons that lead to issues like Brother Printer says offline and learn how you can resolve it.

Why is My Brother Printer Offline?

If your Brother Printer is not turned on, you would notice the Brother Printer offline Windows 10. Additional reasons for the printer to go offline include errors such as empty toner; the printer is not set as the default printer or issues with the printer’s USB cable. While there could be several reasons for the occurrence of issues like Brother Printer shows offline, you can follow various troubleshooting methods to get rid of it and continue printing your documents and photographs.

What Happens When Brother Printer Keeps Going Offline?

Now that you have understood the various reasons why your Brother Printer goes offline, read on to explore the symptoms when you encounter this error. When you encounter the Brother Printer offline Windows 10 issue, you will not be able to print any documents or photographs using the print command. Besides, when you go to the Control Panel on your computer and check for the Brother Printer you are using, you will notice that the printer’s icon is grayed out. This means that the printer is offline and is not ready to print. Apart from the reasons of Brother Printer says offline issue we’ve discussed above, there could be many other factors that can lead to issues like Brother Printer in error state. Read on to explore them and learn how to troubleshoot it.

Tips To Resolve Brother Wireless Printer Offline Windows 10

Instances occur when you notice that your Brother Printer is offline or Brother Printer offline Windows 10 due to lack of its communication with the device you are trying to print from. This can be frustrating, especially when you need to print something immediately. If you notice that your Brother Printer’s status is offline, follow the below-mentioned troubleshooting guidelines to bring it online.

Ensure that the printer is turned on: Your Brother printer will show offline if it’s LCD screen is blank. Once you ensure that the printer is turned on, you need to check if it is in sleep mode. If yes, turn it to online. Further, if you notice that the printer is not getting switched on, check if the printer power adapter is plugged into a working power socket. Once the printer is turned on, check if the LCD screen displays any error messages such as Ink/Toner Empty or Paper Jam. In case an error message is displayed on the LCD screen, you need to fix the error to bring the printer online and resolve the Brother Printer showing offline

Check if the Brother Printer is connected to the computer: If your printer is connected to the computer via a USB cable, ensure that the cable is properly connected to both the USB ports of the printer and the computer. Check for any physical damages to the cable. If you are using a USB hub, remove the cable from it and plug the USB cable directly to the USB port of your computer. However, if you are using an Ethernet cable to connect the printer and your computer, ensure that it is properly connected to both your router and the printer. You can take a printout of the network configuration page if you require the printer’s IP address. Lastly, if you are using a wireless connection to print your documents or photos, verify the IP address using the network configuration page.

Check if your Brother Printer is set as the default printer: Ensuring that your Brother Printer is set as the default printer requires you to go to the Printers folder and check if there is a check mark against your Brother Printer. If you are wondering why is Brother Printer offline, first, press the ‘Windows+R’ keys together, type ‘control’ in the Run dialog box, and press Enter to open the Control Panel. On the next screen, click on ‘Hardware and Sound’ and select ‘Devices and Printers’. Lastly, ensure that the icon of your Brother Printer is checked.

However, if you want your Brother Printer offline fix Windows 10, under ‘Devices and Printers’, right-click on your Brother Printer’s icon and select ‘Set as default printer’ from the list of available options.

Remove all the print jobs: If you are wondering how to fix Brother Printer offline issues, check for any print jobs in the Devices and Printers window and remove them. Here’s what you need to do:

On the “Devices and Printers” windows, right-click on the Brother Printer icon, choose ‘See what’s printing’, and then click on ‘Cancel All Documents”.
In case you notice that the “Can All Documents” option is grayed out, click on “Open as Administrator”, type the administrator password, and then click on “Yes”. Once you are logged in as administrator, you can cancel all documents and resolve the Brother Printer offline

Check if the printer status is paused: You will notice that your Brother Printer keeps going offline if the status of the printer is paused. To resume its services, follow the steps mentioned below:

Right-click on your Brother Printer’s icon under the “Devices and Printers” menu.
Next, click on “See what’s printing”, and select “Pause Printing”.
In case the “Pause Printing” option is grayed out, select the “Open as Administrator” option, enter the administrator password, and select “Yes”.

Update the printer driver: You might notice that the Brother Printer is offline due to an outdated printer driver. You must ensure that an updated printer driver or the recent version of the driver is installed on your computer. All you need to first do is right-click on the Windows Start menu and go to the ‘Device Manager’ option. Next, you need to double-click on the “print queue” option to expand the list and right-click on the printer to update the printer driver. Next, you need to select the ‘Browse my computer for driver software’ option and select the “Browse” button. Lastly, select the printer driver and select OK to complete the driver update process.

Whether it is due to lack of communication between the printer and computer or outdated printer driver, Brother Printer offline issues could occur due to several reasons. Follow the various ways to troubleshoot the error as mentioned here and get your Brother Printer back online.