Canon MX922 Not Responding: Connection and Queue Checks

Updated 5 September 2026 · Published by Printer Answers

First check the printer itself, then its connection, then the computer’s print queue. “Not responding” does not identify a single fault. These checks help isolate the failure before you reinstall software or change settings.

1. Can the printer make a copy?

Check the display for an error and try copying a page without the computer. If copying fails, use the displayed code in Canon’s manual. Resolve that printer-side issue first. If copying works, continue with the connection checks.

2. Check the connection you actually use

• USB: connect directly to the computer, try another port or cable, and check for device detection.
• Wireless: confirm the printer is on your intended local network, particularly after changing routers or passwords.
• Wired network: check the Ethernet cable and the router or switch connection.

Use the network information procedure in the MX920 series manual to confirm the current configuration. A connected computer and printer must be able to communicate on the local network; guest isolation or a VPN can interrupt this.

3. Check the queue

1. Open the computer’s printer settings and select the MX922 entry you use.
2. Check for a paused queue or a stuck document.
3. Cancel the failed document and try a one-page file.
4. If multiple MX922 entries exist, verify which matches your current USB or network connection before removing anything.

4. Check software compatibility

Use Canon’s official support page for the exact model and operating-system version. Follow the instructions for an available compatible package. An old driver’s existence does not establish compatibility with a newer operating system.

If only one computer fails

Compare its printer entry and connection with a working device. Focus on the affected computer’s queue and software before resetting the entire printer. If every device fails, return to the printer and network checks.

If it still does not respond

Send support the displayed error, connection type, operating-system version and the result of the copy test. Avoid undocumented service resets: they do not diagnose which part of the printing path failed.